Politica de rambursare

All sales are final. Dude to the exclusive and limited nature of collections, we do not offer returns, exchanges, or order cancellations once your purchase is confirmed.

if you received the wrong item were happy to assist you with that. You can contact us at contact@deadfrost.com. Please note that returns will need to be sent to the following address: [2050 13th Ave Vero Beach, FL  32960 United States] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@deadfrost.com.

 

Shipping & Delivery

•  Address Accuracy: Customers are responsible for ensuring that the shipping address provided at checkout is correct. DeadFrost is not liable for packages delivered to the wrong address due to customer error and cannot offer refunds in such cases.

• Misdeliveries by Courier: Once your order has been shipped and marked as “Delivered” by the courier (e.g., USPS or Australia Post), responsibility for the package transfers to the customer.
  In the case of a misdelivery or delivery to the wrong address by the shipping carrier, DeadFrost will assist you in filing a complaint or claim with the courier, but we are not liable for reimbursement or replacement unless the claim is accepted by the courier.

• Returned Packages: If a package is returned to us due to an incorrect or incomplete address, failure to collect from customs, or refusal to pay duties/taxes, or the name on the parcel was not recognized at the delivery address (e.g., shared buildings, units, etc.) and any other delivery failure outside of our control. We will not issue a refund, Customers may request reshipment, but must cover the cost of shipping again.

• Transfer of Responsibility: Once your order is handed over to the shipping courier, risk and responsibility for the package transfer to the customer. DeadFrost is not liable for delays, customs clearance, duties, taxes, returned shipments, loss, damage caused while in transit or any other circumstances beyond our control. Any disputes or claims regarding delivery must be raised directly with the shipping courier.

International Orders (Outside of United States)

• DeadFrost is not responsible for any international customs duties, import taxes, or clearance fees. These must be paid by the customer upon arrival in their country.

• If duties are unpaid and the parcel is returned to us, no refund will be issued.

Lost, Unclaimed, or Damaged Parcels

• Deadfrost is not responsible for any lost, unclaimed, or damaged packages once they are in the possession of the courier.

• For issues of this nature, customers should file a complaint directly with the shipping carrier. We are happy to assist in initiating the claims process where possible.